Shipping policy
| ZONE | SHIPPING COST (taxes not included) |
FREE SHIPPING (amounts excluding taxes) |
|---|---|---|
| Mainland Spain | €8.95 | Orders of €100 or more |
| Spain – Balearic Islands | €19.95 | Orders of €150 or more |
| Spain – Canary Islands | €19.95 | Orders of €150 or more |
| Spain – Ceuta and Melilla | €19.95 | Orders of €200 or more |
| Portugal | €14.95 | Orders of €150 or more |
| France | €19.95 | Orders of €200 or more |
| Italy | €14.95 | Orders of €200 or more |
| Bulgaria | €24.95 | Orders of €200 or more |
| Netherlands | €19.95 | Orders of €200 or more |
| Ireland | €24.95 | Free shipping not available |
| Romania | €24.95 | Orders of €200 or more |
Taxes:
Product prices published on this website are shown excluding taxes, as our offering is aimed at dental professionals. The shipping costs listed in the table above also exclude taxes.
The thresholds for free shipping are likewise calculated on the order amount excluding taxes. For example, in mainland Spain an order of €100 excluding taxes reaches the free shipping threshold, regardless of the total amount payable once VAT has been applied.
The applicable tax is determined by the destination and by the customer's status:
- Mainland Spain and the Balearic Islands: Spanish VAT at the rate in force, applied to both products and shipping costs.
- Canary Islands, Ceuta and Melilla: transaction exempt from VAT. Any applicable import duties (IGIC, IPSI, customs duties and clearance fees) are outside Dental Direct's control and are payable by the recipient.
- Rest of the European Union: tax is determined in accordance with the rules applicable to each transaction.
In all cases, the customer can review a full breakdown of products, shipping costs, taxes and total before confirming the order.
Delivery times:
- Mainland Spain and the Balearic Islands: 24/48 h.
- Canary Islands, Ceuta and Melilla, Portugal, France and Italy: approximately 5 working days.
- Bulgaria, Ireland, the Netherlands and Romania: 4 to 10 working days.
Delivery times run from order confirmation and are indicative. Orders are not processed on public holidays or at weekends.
Delivery incidents:
If the parcel arrives with visible damage, the customer is asked to record the incident on the carrier's delivery note and report it to info@dentaldirect.es within 24 hours of delivery, attaching photographs of the packaging and its contents. This step is necessary in order to file a claim with the carrier.
Return shipping costs:
The amounts in the table above correspond to outbound shipping of the order.
Where the return is due to an error by Dental Direct, a defective product or damage in transit, Dental Direct bears the full cost of collection and reshipment.
Where the return is due to a customer error when placing the order, a change of mind or the exercise of the right of withdrawal, the direct cost of return shipping is borne by the customer, in accordance with Article 108.2 of Spanish Royal Legislative Decree 1/2007.
By way of guidance, the return cost is equivalent to the amount shown in the table above for each zone (between €8.95 and €24.95, taxes not included), although it may vary depending on the carrier chosen and the size of the shipment.
The customer may send the parcel themselves using the carrier of their choice, or ask Dental Direct to arrange collection. In the latter case, the cost will be deducted from the refund, subject to prior notice to and acceptance by the customer.
Full conditions are set out in our Returns Policy.