Refund policy

The warranty on the products offered shall be governed by the following articles based on Law 23/2003 of 10 July on Guarantees in the Sale of Consumer Goods:

I) Conformity of products with the contract

1. Unless proven otherwise, products shall be deemed to conform with the contract provided they meet all of the following requirements, unless the circumstances of the case render any of them inapplicable:

They conform to the description provided by SUMINISTROS DENTALES ALCALÁ S.L.

They are fit for the purposes for which products of the same type are ordinarily intended.

They are fit for any special use required by the customer, provided that the customer has made this known to SUMINISTROS DENTALES ALCALÁ S.L. at the time of conclusion of the contract, and provided that the latter has accepted that the product is suitable for this use.

They present the quality and performance usual in a product of the same type that the customer may reasonably expect, taking into account the nature of the product and, where applicable, the descriptions of the specific characteristics of the products made by SUMINISTROS DENTALES ALCALÁ S.L.

SUMINISTROS DENTALES ALCALÁ S.L. describes the details, technical characteristics and photographs of the products as provided by the manufacturer, and is therefore not bound by such public statements.

2. Any lack of conformity resulting from incorrect installation of the product shall be treated as equivalent to a lack of conformity of the product itself, where the installation is included in the sales contract and has been carried out by SUMINISTROS DENTALES ALCALÁ S.L. or under its responsibility, or by the USER where the defective installation is due to an error in the installation instructions.

3. There shall be no liability for lack of conformity that the USER knew of or could not have been unaware of at the time of conclusion of the contract, or that originates from materials supplied by the USER.

II) Liability of the PROVIDER

SUMINISTROS DENTALES ALCALÁ S.L. shall be liable to the USER for any lack of conformity existing at the time of delivery of the product. SUMINISTROS DENTALES ALCALÁ S.L. recognises the USER's right to repair of the product, its replacement, a price reduction and termination of the contract.

III) Repair and replacement of products

If the product does not conform with the contract, the USER may choose between requesting repair or replacement, unless one of these options proves impossible or disproportionate. From the moment the USER communicates the chosen option to SUMINISTROS DENTALES ALCALÁ S.L., both parties shall be bound by it. This decision by the USER is without prejudice to the provisions of Article IV below for cases in which repair or replacement fail to bring the product into conformity with the contract.

Any form of remedy that imposes costs on SUMINISTROS DENTALES ALCALÁ S.L. that, in comparison with the other form of remedy, are unreasonable shall be considered disproportionate, taking into account the value the product would have had if there were no lack of conformity, the significance of the lack of conformity, and whether the alternative form of remedy could be completed without significant inconvenience to the USER.

IV) Rules for repair or replacement of the product

Repair and replacement shall be subject to the following rules:

a) They shall be free of charge for the USER.

This includes the necessary expenses incurred to remedy the lack of conformity of the products with the contract, in particular shipping costs, as well as costs related to labour and materials.

b) They shall be carried out within a reasonable period and without major inconvenience to the user, taking into account the nature of the products and the purpose they served for the USER.

c) Repair suspends the running of the time limits referred to in Article VII. The suspension period shall begin from the moment the USER makes the product available to SUMINISTROS DENTALES ALCALÁ S.L. and shall end with the delivery of the repaired product to the USER. During the six months following delivery of the repaired product, SUMINISTROS DENTALES ALCALÁ S.L. shall be liable for the lack of conformity that prompted the repair. It shall be presumed that the same lack of conformity exists when defects of the same origin as those initially identified recur in the product.

d) Replacement suspends the time limits referred to in Article VII from the exercise of the option until delivery of the new product. The second paragraph of Article VII shall apply in all cases to the replacement product.

e) If, after repair and delivery of the product, it remains non-conforming with the contract, the USER may request its replacement, within the limits established in paragraph 2 of Article IV, or a price reduction or termination of the contract under the terms of Article V.

f) If replacement fails to bring the product into conformity with the contract, the USER may request its repair, within the limits established in paragraph 2 of Article IV, or a price reduction or termination of the contract under the terms of Articles V and VI.

The USER may not request replacement in the case of non-fungible products, nor in the case of second-hand products.

V) Price reduction and termination of the contract

A price reduction and termination of the contract shall be available, at the USER's choice, when the USER cannot request repair or replacement of the product and in cases where these have not been carried out within a reasonable period or without major inconvenience to the USER. Termination shall not be available when the lack of conformity is of minor importance.

VI) Criteria for price reduction

The price reduction shall be proportional to the difference between the value the product would have had at the time of delivery had it been in conformity with the contract, and the value the product actually delivered had at the time of delivery.

VII) Time limits

1. SUMINISTROS DENTALES ALCALÁ S.L. shall be liable for lack of conformity that becomes apparent within a period of two years from delivery. For second-hand products, SUMINISTROS DENTALES ALCALÁ S.L. and the USER may agree on a shorter period, which may not be less than one year from delivery.

Unless proven otherwise, it shall be presumed that any lack of conformity that becomes apparent within six months of delivery already existed when the product was delivered, except where this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

2. Unless proven otherwise, delivery is deemed to have taken place on the date shown on the invoice or purchase receipt, or on the corresponding delivery note if this is later.

3. The right to claim compliance with the provisions of the preceding articles shall lapse three years from the delivery of the product.

4. The USER must inform SUMINISTROS DENTALES ALCALÁ S.L. of the lack of conformity within two months of becoming aware of it.

Unless proven otherwise, it shall be understood that the USER's notification took place within the established period.

VIII) Action against the producer

Where it is impossible or represents an excessive burden for the USER to contact SUMINISTROS DENTALES ALCALÁ S.L. due to lack of conformity of the products with the sales contract, the USER may claim directly from the producer in order to obtain replacement or repair of the product.

In general, and without prejudice to the fact that the producer's liability ceases under the same time limits and conditions as those established for SUMINISTROS DENTALES ALCALÁ S.L., the producer shall be liable for the lack of conformity when it relates to the origin, identity or suitability of the products, in accordance with their nature and purpose and the regulations governing them.

A producer is understood as the manufacturer of a product or its importer into the territory of the European Union, or any person who presents themselves as such by indicating their name, brand or other distinctive sign on the product. The party who has been liable to the USER shall have a period of one year to seek recourse from the party responsible for the lack of conformity. This period runs from the moment the remedy was completed.